eSIM setup guide

From your inbox to connected

Already received your SkySimo email? Follow these steps to install your eSIM and connect when you arrive.

Step 1 · After purchase

Open your SkySimo email

Your setup email contains three ways to install the same eSIM.
1Recommended

Tap the Quick Install Link

Open the order email on the phone you want to use. Tap Quick Apple Install Link or Quick Android Install Link, then approve the installation.

Works on supported iOS 17.4+ and Android 10+ devices.
2

Scan the QR code

Display the QR code on another phone, tablet or computer, then scan it from your eSIM settings.

Best when the email is not open on the phone being installed.
3

Install manually

Copy the SM-DP+ Address and Activation Code from the order email into your phone’s manual setup screen.

Use this if Quick Install and QR scanning are unavailable.

Step 2 · Follow your order email

Install on your device

Quick Install is the easiest method. The settings path is available as a fallback.
RecommendedUse Quick Apple Install Link

Open your SkySimo email on the iPhone, tap the link, then follow the Apple prompts to add the eSIM.

  1. 1

    Connect the iPhone to reliable Wi-Fi.

  2. 2

    Tap Quick Apple Install Link in your order email.

  3. 3

    Tap Allow / Continue, then confirm Add eSIM.

  4. 4

    Label the new line SkySimo so it is easy to identify.

QR or manual fallback
Settings→Cellular→Add eSIM→Use QR Code
iPhoneUpload screen 1Open the email and tap Quick Apple Install Link
1Open the email and tap Quick Apple Install Link
iPhoneUpload screen 2Confirm Activate New eSIM
2Confirm Activate New eSIM
iPhoneUpload screen 3Finish Cellular Setup
3Finish Cellular Setup
1 / 3

Step 3 · At your destination

Turn on your eSIM and connect

These two settings solve most “no internet” cases.
  1. 1
    Turn on the SkySimo data line

    Enable the new eSIM in your SIM or cellular settings.

  2. 2
    Select SkySimo for Mobile Data

    Your primary SIM can remain selected for calls and messages.

  3. 3
    Turn on Data Roaming for SkySimo

    Roaming must be on to connect to our local partner network.

  4. 4
    Wait a few minutes

    The phone may need a moment to register with the local network.

Primary SIM

Calls & messages ON

Mobile data OFF

Data roaming OFF

SkySimo

Data line ON

Mobile data ON

Data roaming ON

Just landed?

Airport signal can be weak or congested

If you have completed the settings but the connection is slow or unavailable, wait a little and try again after leaving the terminal or moving to a more open area. This is often a temporary local signal issue, not an eSIM installation failure.

Step 4 · Quick help

If something isn’t working

Start with the issue that matches what you see.
01

Installation failed

This is commonly caused by weak or unstable internet during installation.

  1. Connect to strong, stable Wi-Fi.
  2. Turn off any VPN temporarily.
  3. Restart the phone and try again.
  4. Use the manual installation details if QR scanning fails.
02

Installed, but no internet

This is usually caused by one of the data settings being off.

  1. Turn on the SkySimo data line.
  2. Select SkySimo for Mobile Data.
  3. Turn on Data Roaming for SkySimo.
  4. Toggle Airplane Mode for 30 seconds.
03

Connected, but slow

Speed depends on local coverage and network congestion.

  1. Move away from enclosed or crowded areas.
  2. Wait a few minutes after leaving the airport.
  3. Restart the phone to refresh the network.
  4. Try manual network selection if instructed.

Check your data

Want to know how much data is left?

Use the data-usage checker and enter the eSIM information from your order email. If you need help, send the information to our support team.

Email us